Legal

Privacy
Policy.

Effective Date: 20/05/2026

Welcome to Hike RV (https://hikervcaravans.com.au). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how Hike RV collects, uses, stores, and discloses your personal information when you visit our website, submit enquiries, purchase products, request warranty support, or interact with our services.

1. Information We Collect

We may collect personal information including but not limited to:

  • Full name
  • Phone number
  • Email address
  • Residential or postal address
  • Vehicle or caravan details
  • Purchase information
  • Finance enquiry details
  • Warranty claim information
  • Website usage data
  • IP address and browser information

2. How We Collect Information

We collect information through:

  • Website enquiry forms
  • Contact forms
  • Warranty submissions
  • Finance applications
  • Email or phone communications
  • Social media interactions
  • Cookies and analytics tools
  • Dealer or service partner communications

3. How We Use Your Information

Your information may be used to:

  • Respond to enquiries
  • Process orders and bookings
  • Provide customer support
  • Manage warranty claims
  • Arrange servicing or repairs
  • Send updates, promotions, and marketing communications
  • Improve our website and services
  • Comply with legal obligations

4. Marketing Communications

By submitting your information through our website, you may receive marketing communications from Hike RV regarding products, services, promotions, and updates. You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails, or
  • Contacting us directly

5. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools such as Google Analytics and Meta Pixel to:

  • Monitor website traffic
  • Improve user experience
  • Deliver relevant advertising and remarketing campaigns

You may disable cookies through your browser settings.

6. Third-Party Services

We may share information with trusted third parties including:

  • Finance providers
  • Warranty suppliers
  • Delivery partners
  • Marketing platforms
  • Website and hosting providers
  • CRM and customer support systems

These third parties are required to handle your information securely and in accordance with privacy laws.

7. Data Security

Hike RV takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

8. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary. To request access or updates, please contact us using the details below.

9. Links to Other Websites

Our website may contain links to external websites. Hike RV is not responsible for the privacy practices or content of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the revised effective date.

Questions about your data?

We're here to help.